1. Introduction and background
The term ‘clinical placement’ refers to nursing students going from the classroom learning environment to the actual clinical setting and practising their acquired knowledge and skills on real-life patients (
Newton, Pront and Giles, 2016- Newton L.
- Pront L.
- Giles T.M.
Experiences of registered nurses who supervise international nursing students in the clinical and classroom setting: an integrative literature review.
). Clinical placements are an essential component of the tertiary nursing course as they allow nursing students to bridge the theory-practice gap, socialise professionally with health care professionals, and engage with patients to develop professional values and skills (
;
Tang and Chan, 2019Learning experience of nursing students in a clinical partnership model: an exploratory qualitative analysis.
). Through completing clinical placements in various clinical settings, nursing students are likely to form collective ideologies of the profession that will enable them to construct their nursing identity and be better prepared to enter the nursing workforce (
Walker et al., 2014- Walker S.
- Dwyer T.
- Broadbent M.
- Moxham L.
- Sander T.
- Edwards K.
Constructing a nursing identity within the clinical environment: the student nurse experience.
). For this reason, it is essential to support nursing students to achieve positive and meaningful experiences during their clinical placements so that they are confident personally and professionally to pursue nursing as a career (
;
Tang and Chan, 2019Learning experience of nursing students in a clinical partnership model: an exploratory qualitative analysis.
).
In Australia, nursing students undertaking preregistration nursing education must complete a minimum of 800 clinical placement hours as part of the eligibility for registration as a nurse (
Ryan and McAllister, 2019The experiences of clinical facilitators working with nursing students in Australia: an interpretive description.
). Indeed, clinical placement is recognised as one of the significant components of pre-registration nursing education globally (
Tang and Chan, 2019Learning experience of nursing students in a clinical partnership model: an exploratory qualitative analysis.
). However, the shift from practising in the classroom environment to the clinical setting was often reported by nursing students as anxiety-provoking, stressful, frightening, and could increase their sense of vulnerability if they were not confident to practise clinically (
Beck, 1993Nursing students' initial clinical experience: A phenomenological study.
;
). For example,
Price, 2019Improving nursing students' experience of clinical placements.
reported that many nursing students were concerned about being assessed or judged for the extent of their knowledge and skills.
Evidence from an Australian study shows that international nursing students studying in Australia tended to experience a higher level of stress during clinical placements when compared to domestic nursing students (
Khawaja, Chan and Stein, 2017- Khawaja N.G.
- Chan S.
- Stein G.
The relationship between second language anxiety and international nursing students stress.
).
Mitchell, Del Fabbro and Shaw, 2017- Mitchell C.
- Del Fabbro L.
- Shaw J.
The acculturation, language and learning experiences of international nursing students: implications for nursing education.
defined international nursing students as students enrolled in nursing courses outside their country of citizenship. For example, nursing students who come from non-western countries might be challenged by the need to acculturate to the social norms, cultural traits, and educational patterns of the Australian academic and health care systems (
Mitchell, Del Fabbro and Shaw, 2017- Mitchell C.
- Del Fabbro L.
- Shaw J.
The acculturation, language and learning experiences of international nursing students: implications for nursing education.
;
). To enrol in a nursing course in Australia, all English as second language nursing students must also achieve the minimum score of 7 (scored 0-9) in each of the Academic International English Language Testing System components: listening, reading, writing, and speaking (
). However, many might still be personally challenged by the fact that English is their second language (
).
International nursing students who are overly concerned about making mistakes when communicating in English during clinical placements may develop lower self-confidence about their clinical performance, thus displaying avoidance behaviour or reduced interactions with staff and patients (
Mikkonen et al., 2017- Mikkonen K.
- Elo S.
- Miettunen J.
- Saarikoski M.
- Kääriäinen M.
Clinical learning environment and supervision of international nursing students: a cross-sectional study.
). As a result, others may misunderstand their ineffective communication styles as being unassertive, lacking critical thinking, or passive rote learners who cannot practice competently or independently (
Khawaja, Chan and Stein, 2017- Khawaja N.G.
- Chan S.
- Stein G.
The relationship between second language anxiety and international nursing students stress.
). All these can potentially lead to interpersonal conflicts experienced by international nursing students during clinical placements (
Mikkonen et al., 2017- Mikkonen K.
- Elo S.
- Miettunen J.
- Saarikoski M.
- Kääriäinen M.
Clinical learning environment and supervision of international nursing students: a cross-sectional study.
). Consequently, these negative experiences during clinical placements can impact the international nursing students’ self-esteem and self-worth, inflict feelings of cultural shock, homesickness, and impact negatively their mental health and wellbeing (
Mikkonen et al., 2017- Mikkonen K.
- Elo S.
- Miettunen J.
- Saarikoski M.
- Kääriäinen M.
Clinical learning environment and supervision of international nursing students: a cross-sectional study.
).
Clinical facilitators are registered nurses employed by universities or health institutions to oversee student progression in clinical placement (
Sanderson and Lea, 2012Implementation of the clinical facilitation model within an Australian rural setting: the role of the clinical facilitator.
). Some of the roles of clinical facilitators include acting as role models, teaching clinical nursing skills, providing feedback, fostering a supportive atmosphere, facilitating professional socialisation, and motivating nursing students to practice and learn in the clinical environment (
Ryan and McAllister, 2019The experiences of clinical facilitators working with nursing students in Australia: an interpretive description.
). Clinical facilitators also support registered nurses who work alongside the nursing students in their daily practice (
).
Clinical facilitators are uniquely positioned to understand the international nursing students’ learning needs, clinical challenges, and satisfaction with learning because of the extended time they spend with them (
Mikkonen et al., 2017- Mikkonen K.
- Elo S.
- Miettunen J.
- Saarikoski M.
- Kääriäinen M.
Clinical learning environment and supervision of international nursing students: a cross-sectional study.
). Therefore, it is essential to explore their perspectives so they can support international nursing students to achieve a positive learning experience during clinical placements.
1.1 Aim of this study
This study aimed to (i) explore clinical facilitators' perspectives on the experiences of international nursing students, (ii) identify clinical facilitator suggestions for potential strategies to improve international students' learning experiences during clinical placements, and (iii) explore clinical facilitators' perspectives on how the university can support them to implement identified strategies.
3. Findings
An email invitation was sent to 60 clinical facilitators, with 14 clinical facilitators (23.3%) agreeing to participate in this study. The interviews were conducted from August 2020 to March 2021, and each interview lasted approximately 30 to 45 min. All the participants were females and attended either individual face-to-face (n = 3) or telephone (n = 11) interviews. The demographic data of participants is presented in
Table 1.
Table 1Demographic data of participants.
CF = Clinical facilitator, F= Female, P= Participant, RM = Registered midwife, RN = Registered nurse.
Findings were grouped into two separate categories: (i) Clinical facilitators’ perspectives of the international nursing students’ experiences during the clinical placement, and (ii) Clinical facilitators’ perspectives of the potential strategies useful for improving the international nursing students’ experiences during clinical placement (see
Fig. 1 for the Coding Tree). These two categories provided an understanding of the clinical facilitators’ shared perspectives of the issues and needs of international nursing students that can impact their learning experiences during clinical placements.
Category 1: : Clinical facilitators’ perspectives on the international nursing students’ experiences during the clinical placement
Category 1 consisted of three themes that emerged from thematic analysis that provided insights into issues that clinical facilitators perceived international nursing students were likely to experience during clinical placements. These themes are associated with the international nursing students’ perceived or actual language challenges and cultural differences when studying in a foreign country. The themes were: (i) Reduced self-confidence when communicating in English, (ii) Lowered perceived self-efficacy, and (iii) Looking for a sense of belonging.
Theme 1: – Reduced self-confidence when communicating in English
Many participants shared their perspectives that international nursing students may experience reduced self-confidence when communicating in English. Most participants believed that these negative feelings were not caused by a lack of clinical knowledge and skills as: “most international nursing students are registered nurses back in their home countries” (P2); and “some of them have medical experience and were doctors” (P12). One of the participants, who was a previous international nursing student, shared her own lived experiences of lower perceived self-confidence:I was an international student coming from an African background… I was academically intelligent like I know the clinical and theoretical stuff… [but] English is not my first language or for the majority anyway. You might find that English is the second or third language where I came from. [Therefore] I do not feel that I should articulate or express myself freely… [because] it is difficult for others to understand my pronunciations… but if you give me a piece of paper or put me in front of a computer, I will get a distinction. (P7)
Participants perceived that reduced self-confidence in international nursing students could negatively impact their clinical performance even when they have the knowledge and skills: “They feel unprepared because they think their English is not good enough” (P1). “When they do not have confidence about their abilities” (P13), “every interaction with others [staff and patients] becomes challenging as they are unlikely to settle into the ward environment or meet the demands of the clinical routine” (P5).
Theme 2: – Lowered perceived self-efficacy
Participants described that most international nursing students could perform well during their clinical placements despite the language and cultural differences: “They are excellent and amazing students” (P9), “they have good clinical knowledge” (P2), “they are good in their nursing skills” (P12) and “some of them were capable of working beyond their scope of practice” (P3). However, the communication styles of international nursing students when interacting with their clinical facilitators, staff, and patients could potentially be misunderstood as being less competent when compared to the local nursing students: “In nursing, you are expected to be assertive, you are expected to engage with the patients and ask them how they are, what is going on, find out how you can help, and how you can care for them." (P1)
Participants highlighted that international nursing students who develop self-defeating beliefs might choose to avoid further interactions or display behaviours as strategies to reduce interpersonal conflict: “they pretend to be shy and hold back in what they are trying to achieve, and they are less likely to approach a patient or question a staff member without being prompted” (P6), “[became] scared to verbalise or to speak up or to report because they are scared they will be failed, and they cannot afford to fail. They are international students paying an international fee, so I think they suffer in silence, which is bad really and shouldn't be the case” (P7). Those who felt “discriminated or frustrated because of their English” (P1), “may become quite defensive as they think of it's a race thing [racism], and they are being judged on” (P6), thus “become difficult to say that they need help or to ask for support.” (P8)
Theme 3: – Looking for a sense of belonging
Participants shared their opinions that most international nursing students tended to look for a sense of belonging from their peers who speak the same language or share the same culture during the clinical placement: “because it's very hard for them to settle into a different culture, so they hang out with people from the same language” (P3). “They came to a new environment… so they are socially isolated, and their families are away… they do not socialise with others with different cultures as they are fearful of speaking out” (P7). For this reason, many participants shared their observations that international nursing students tend to: “go into their little groups during clinical placement… They sit in their little group, and they all revert to their own language.” (P1)
While receiving peer support seems to be an important coping mechanism for international nursing students to maintain their level of well-being and mental health, some participants felt that: “if you grouped the international students together, they might get the support, but I don't think they get adapted quicker. I think it's a double-edged sword if you grouped the international students together” (P2), “they struggle to make friends with the locals, which reinforce their feelings that they are not adapting well and that reinforce their perceptions that working with different language groups or teams is challenging” (P4), “it is not helping them when they need to be speaking English” (P1), “learn body language and other cultural things from the locals that they might need to picking on [to acculturate effectively].” (P5)
Category 2: : Clinical facilitators’ perspectives on the strategies for improving the learning experience of international nursing students
The participants’ perspectives on the international nursing students’ experiences supported them to identify strategies that could support students to acculturate more effectively during the clinical placement. Thematic analysis identified five themes, and they were: (i) Nurture a supportive environment, (ii) Use validating and understanding communications, (iii) Promote acceptance of the cultural and language differences, (iv) Use strength-based approaches, and (v) Create opportunities for transcultural socialisation.
Theme 1: – Nurture a supportive environment
Participants described the importance of nurturing a supportive environment for international nursing students during their clinical placements: “they are probably stressed with the number of other things [language and culture] that they were expected to learn on top of their practical and theoretical things [when compared to local nursing students]." Instead of only treating the clinical placement as a summative review of their clinical knowledge and skills assessment when “their English is not right [adequate for passing], but they are so desperate to pass” (P1), the participants felt that clinical facilitators might need to consider the experiences faced by international nursing students and:Make an effort to check in with them. Ask the students how they feel about this placement? Be nice, be supportive, and allow them to ask questions because it's obvious that some students are going to be scared if they have such sorts of beliefs [self-stigmatisation] and hopefully get some level of reassurance [from their clinical facilitators]. (P10)
Some participants felt that “if they [international nursing students] are new to a country, they are probably learning to adjust [personally and interpersonally]. Every time they come to the clinical placement, they are learning more about themselves and others… [sic] It's just normal to give them that bit of extra support” (P2). If clinical facilitators do not nurture a supportive environment for international nursing students to adjust and acculturate into the clinical setting effectively, “they are going to get roasted on their clinical placements” (P11), “judged, discriminate, and pick on by other people [staff and patients] because they come from another country” (P6). Negative encounters with staff and patients can negatively impact on international nursing students’ experiences of the clinical environment [sic] “probably going to cause them to feel that they don't really [fit in]” (P10). Consequently, some international nursing students “are going to get multicultural contracts [to improve communication skills due to language and cultural differences] as part of learning contracts when they struggle to kind of develop a relationship with patients because patients could not understand them” (P9), further negatively impacting on their experiences of the clinical placement.
Theme 2: – Use validating and understanding communications
Participants reported that the positive contributions that international nursing students could make to patient care because of their diversities need to be validated, accepted, and valued during their clinical placements. Lack of cultural sensitivity by others toward international nursing students could “make them very uncomfortable” (P10), especially if they come from countries “…where the culture is different, so the culture shock is the biggest issue.” (P7) The importance of fostering a sense of belonging was highlighted by one of the participants who shared that:I do not make them feel less valued than their Australian counterparts. If you make them feel valued, they can speak more. I think one of the things with the international nursing students is that they tend to feel less valued compared to their Australian counterparts. (P2)
Participants shared that clinical facilitators could use validating and understanding communication to reassure international nursing students that “it's no fault of theirs because English is their second language.” (P5) One of the participants shared what she would say to international nursing students:You and I come from different cultures, and we speak to each other differently, but that's ok … I want to help you speak to allow you to thrive in your clinical placement. I think that's really a good idea giving international nursing students the confidence to know that they can work on these, whatever it is, language or behaviour… we should not be seen targeting international students. (P3)
Participants believed that clinical facilitators played an important role in addressing reduced self-confidence and lowered self-efficacy experienced by international nursing students: “So helping to understand the students and helping them resolve those issues because of the cultural differences is our duties, I think so.” (P3) As such, the participants perceived that the clinical facilitator could be supported with more advanced knowledge and skills “to approach the issue more appropriately” (P5), “if you are supporting and addressing the issues from the beginning, then it's not difficult for international nursing students to feel comfortable and safe, being open and talk about what challenges they face on clinical placement.” (P6)
Nevertheless, many participants felt a lack of support from the university and hospital to do so as: “there was no information, we just got the students, and then it can get a bit confusing as to what to do and that sort of thing.” (P13) Consequently, “it's very challenging to address the cultural differences” (P7), [sic] I don't often ask students where they are from, I think is inappropriate” (P4), “I don't want to offend someone who is not speaking English so well.” (P5) One of the participants expressed: “I think if there are any cultural differences, clinical facilitators should be [supported by the organisations and] be prepared with the information and strategies for addressing them, so that they feel comfortable to work with international nursing students.” (P11)
Theme 3: – Promote acceptance of the cultural and language diversities
Participants felt that clinical facilitators need to welcome the diversities of the international nursing student's culture and knowledge in the multicultural society and recognise the contributions that they could make to improve patient care: “I could think of an incident of an international student that could speak another language. She speaks Spanish and …because her patient also spoke Spanish… [assisted in] advocating for the patient.” (P3) “I think not all our patients are Caucasian Australians… If we can help the students better [feel accepted and confident], it's going to help our nursing workforce” (P4). However, if the diversities are not acknowledged as a strength of international nursing students, the student may potentially be penalised as: “Practising beyond her scope of practice or overstepping her boundaries because she was acting as a medical interpreter, so the student was placed under learning contract, so we had to coach her why her behaviour was inappropriate.” (P3)
Most participants shared their beliefs that international nursing students could contribute positively during their clinical placements to benefit patients who are culturally and linguistically diverse but: “it's challenging for them as they have to pull back a little bit [hide their strengths] because they are students now” (P2). The fear of failing the clinical placement because of their cultural and language differences can negatively impact the experiences of international nursing students: “[sic] it must be frustrating because they cannot express themselves freely and they are not enjoying the clinical placement because of their English” (P1). Some participants felt that clinical facilitators needed to support international nursing students to feel accepted during their clinical placements so that they are confident to:Build rapport with [staff and patients] in a professional relationship and get feedback on areas that they are kind of struggling in… so that they are not defensive, …feel upset that they are being judged, or picked on if they are told that they need to improve. (P6)
Theme 4: – Use strength-based approaches
Participants highlighted the importance of clinical facilitators using strength-based approaches and encouraging international nursing students to focus on creating positive interactions and engagements with staff and patients. Most participants shared their views that clinical facilitators needed to: “encourage international nursing students to keep practising and familiarise with how they can communicate effectively with the patient [and staff]” (P6) and use every opportunity during their clinical placements to “learn to develop rapport with others, and over time they [international nursing students] will adapt to the new environment and find it easy [despite their language and cultural differences]” (P2). Instead of focusing on their weaknesses, “international nursing students need to be supported to be accountable [for their own experiences] during clinical placements” (P4), and “they need to be independent and confident to talk to others” (P7):It will become more difficult for them if they keep thinking that they cannot do it. You can't make them do it if they are not going to put the effort, they are not going to get much improvement, so it will depend on the students themselves. (P3)
Theme 5: – Create opportunities for transcultural socialisation
Participants emphasised the need for clinical facilitators to create opportunities for the international nursing students to socialise with local nursing students and foster peer support for each other. Most participants shared their experience that international nursing students tended to have better nursing knowledge and skills when compared to local nursing students, whereas the latter had better communication skills. As such, clinical facilitators may need to support: “International students [to] blend with the domestic students… [because] when they mix and share, they can learn from each other [and grow professionally and personally].” (P2)
Many participants shared their perspectives on facilitating international nursing students’ learning during clinical placement: “I would say some international nursing students have good nursing skills, especially if they were nurses in their own country [to share with the local nursing students]” (12). However, “while they have amazing nursing skills, I generally found them quiet and not communicating with the patients or the team” (P4). Therefore “the local nursing students can support the international nursing students to “overcome the communication challenges” (P10), “for instance, providing orientation of the culture of the new environment, explain the eye contact issue… and make them feel inclusive, maybe even offer community support as the international nursing students are socially isolated and their families are away lives” (P7), “especially when the clinical facilitator is not always there, at least they have another support person, so it's good to have that extra person to help you go through things” (P2).
Many participants felt that clinical facilitators who create opportunities for transcultural socialisation provide international nursing students with a safe and supportive environment to practice their interpersonal communications and encourage the local nursing students to: “show them [international nursing students] the way the Australians interact with each other” (P3), “teach them some cultural things, like somethings that Australians do, like saying “hi”, or “how are you going”, like that sort of things to start a conversation. That kind of thing that gets them by the cultural differences to engage with their patients.” (P1)
3.1 Clinical facilitators’ perspectives on how the university can support them to implement the identified strategies
Participants were asked to share their perspectives on how the university could better prepare them to support international nursing students to experience a positive experience during clinical placements. Generally, most participants felt that clinical facilitators should be provided with more comprehensive information about the students they were to facilitate before the clinical placement. This was important for clinical facilitators to get to know each student more personally and individualise their support plans “to [manage and reduce any language and cultural differences] and make international nursing students feel more comfortable during their clinical placement” (P11). One of the participants suggested that “Maybe there can be a room in the school for the clinical facilitator to meet the international nursing students that they are going to work with in the clinical placement and get to know them, do something extra [preparations] before they start” (P1).
The participants also shared that clinical facilitators may need to be provided with “training on cultural awareness… [for example,] how to engage with international nursing students and understand the differences between their cultures [and the Australian culture], so that we can know how they are going to behave and their needs to better support them” (P4). However, rather than being provided with a myriad of information about the differences between each culture, the participants proposed that the training for clinical facilitators could be delivered in the format of “clinical simulations… [so that] clinical facilitators can get exposure of what they are gonna expect when they are out there, learn to be aware of how they can be supportive, use positive language, provide honest feedbacks” (P10); and be supported to develop “the cultural competent to assess and understand the needs of each student” (P3).