Summary
The practice nursing workforce has grown exponentially in recent years. Whilst evidence
has shown the important contributions of nurses to general practice service delivery,
the consumer perspective of nursing in general practice has received limited attention.
Given that acceptability of nurses is influenced by patient satisfaction which can
in turn improve both treatment adherence and clinical outcomes, this is an important
area for investigation. The primary aim of this study was to evaluate consumer satisfaction
with chronic disease management by nurses in general practice (NiGP) and comfort with
the tasks undertaken by nurses in general practice.
Consumers receiving chronic disease services from nurses in general practice participating
in a larger study were recruited to complete a survey. The survey comprised of demographic
information, and items related to satisfaction with the nurse encounter (SPN-9) and
consumer comfort with nurse roles in general practice (CPN-18).
Eighty-one consumers participated in the study. Cronbach's alpha values of the SPN-9
and the CPN-18 were 0.95 and 0.97 respectively. SPN-9 results demonstrated high levels
of satisfaction with PN consultations. Bivariate analysis did not show any significant
differences within the consumer group relating to satisfaction. However, those who
presented for diabetes-related reasons were more likely to report high comfort levels
with the nurse encounter compare to those who presented to general practice for other
chronic disease conditions (38% versus 14%, p = 0.016).
The results of this study demonstrate that consumers are generally satisfied with
nursing consultations in general practice related to chronic disease. However, further
research evaluating consumer confidence, comfort and satisfaction with nursing care
is needed to ensure that nursing services meet consumer needs.
Keywords
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Article info
Publication history
Published online: October 25, 2014
Accepted:
September 10,
2014
Received in revised form:
September 8,
2014
Received:
May 22,
2014
Identification
Copyright
© 2014 Australian College of Nursing Ltd. Published by Elsevier Inc. All rights reserved.
